To reset your password, click on the "Forgot Password" link on the login page and follow the instructions.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Your loyalty points will be applied to your account after your payment has been accepted.

Loyalty points can be accumulated to be exchanged for gift cards that can be used in future purchases.

Members enjoy exclusive discounts, early access to sales, and more. Sign up today to start enjoying these benefits!

You can change or cancel your order within 24 hours of placing it. Please contact our customer service team for assistance.

We accept Visa, MasterCard and American Express.

No, we do not offer gift wrapping services.

We accept returns on a case-by-case basis. To enquire, please contact our staff. Make sure to have your order number handy.

You can track your order using the tracking number provided in your shipping confirmation email.

You can compare different shipping options on the checkout page. We offer a variety of shipping methods, including standard shipping, freight options, and pick-up options. Each option will display its respective cost and estimated delivery time to help you make the best choice for your needs.

Our available shipping options include: - Standard Shipping: A flat rate of $10 for standard-sized items. - Oversized Shipping: A flat rate of $100 for oversized items or large orders. - Freight Shipping: Custom quotes for shipping to NZ outer islands or for very large items. - Pick-Up: Pick-up from our Cromwell location, usually ready within three days. You will be notified when your order is ready for pick-up.

Shipping costs are based on the size and weight of the items in your order: - Standard Shipping: A flat rate of $10 for standard-sized items. - Oversized Shipping: A flat rate of $100 for oversized items or large orders. - Freight Shipping: Custom quotes are provided for shipping to NZ outer islands or for very large items. You can request a quote from a freight provider, and the shipping cost will be added to your order. - Pick-Up: Pick-up from our Cromwell location is free.

You can contact our customer support team via email at [email protected] or call us at (123) 456-7890.

To apply for a trade account, please visit our Trade Account page and fill out the application form. Once submitted, our team will review your application and contact you within 2-3 business days. You will need to provide your business details and agree to our trade terms and conditions.

Benefits of having a trade account include: - Bulk purchase discounts - Access to exclusive trade-only products - Priority customer service - A dedicated account manager to assist with all your needs - Monthly invoicing with a total credit limit set at the discretion of the manager - Ability to view and manage current credit limits and apply for credit limit increases.